Internet Provisioning Administrator
The Position
Exetel is looking to employ additional provisioning/activations personnel to join our team in Colombo to answer technical and administrative questions in relation to the delivery of services submitted by our customers via telephone, email or our helpdesk web site. This position deals specifically in understanding how automated processes work within Exetel from supplier to customer in order to deliver the numerous services Exetel provides effectively and efficiently.
Job Specification
The duties of this position are to answer incoming telephone calls, provisioning emails and helpdesk tickets of the following types:
- Respond to customer inquiries in relation to delivery and schedule of our major broadband services
- An understanding in Telecommunications infrastructure and how it works
- An understanding in systems and process procedure, tracking information through multiple systems
- An ability to understand database structure and 'following up' cases through our many suppliers
- Exceptional organizational skills and the ability to quality check reports
- Working with other Exetel people on various activities
Essential Requirement of These Positions
Customer communication will be via telephone, email or a helpdesk web interface, so excellent verbal and written English is essential.
- A university degree level of education is mandatory
- Three years commercial work in a related field is highly desirable
- Travelling time to Colombo 1 must be less than one hour
Job Specifications
Exetel's Colombo office is in Colombo 1 in the World Trade Centre buildings. You will be required to work an 8 hour 'shift' from 3.30 am to 11.30 am five days each week. This 'shift' will be varied on an alternate month basis with a 'shift' worked between 11.30 am and 7.30 pm. The people who are currently successful at Exetel in these positions have the following characteristics:
- Tertiary qualification in computer related subjects or equivalent to a computer related degree
- Solid personal experience with modems and ADSL
- Patience
- Courtesy
- Ability to work full on for extended periods of time
You will work with a group of people who are among the best in the Internet field and will have good opportunities to advance in your career in a choice of directions.
Remuneration
Remuneration will be based on education and experience but will commence at 80,000 rupiahs per month